Returns & Exchanges

At Thermos, we stand by the quality of our vacuum-insulated products and offer a 30-day return window for items in their original, unused condition. If you are not completely satisfied with your purchase, we are here to help you find the perfect hydration or food storage solution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Safely place the unused product in its original packaging, ensuring all lids, straws, and promotional inserts are included to qualify for a full refund.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided via email and securely affix it to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number; once received at our warehouse, your refund will be processed within 5-7 business days.